FAQ

Questions

How do you rate age?

By the age a child can do it on their own and enjoy it. Not the legal "3+" on the box.

How is challenge level rated?

1 = a coffee break. 3 = a good evening. 5 = days. We rate by how long it took our testers on the first try. "Time to solve" on each product is the honest range.

What do "purpose" filters mean?

Gift, Learning & STEM, Calm & focus, Real challenge, Family game night, Travel, Nostalgia, Personalized. Every product is tagged with what it's actually good for.

Do brain teasers come with solutions?

Yes, every one, in a sealed envelope.

How do personalized message puzzles work?

Choose a design on the Personalize page, type your lines (names, dates, the message) and watch the preview update. We print it to order on thick matte board in 110, 252 or 500 pieces and ship it in a plain box so the message stays secret until it's solved. Add a photo for CA$10.

Shipping times and cost?

Ships from Canada in 1–2 business days. Canada CA$4.99 (free over CA$75), USA CA$8.99. Tees and personalized puzzles are made to order, 3–5 days. Tracking on every order.

Returns?

30 days, unused, for a refund. Faulty item or missing piece? We replace it, no return needed, just send a photo. Tees and personalized items can't be returned unless faulty.

Small parts?

Everything in the toddler range is large-piece. Metal puzzles, marble mazes and build kits contain small parts and are marked 6+, 8+ or 12+.

Subscriptions?

See the subscription page. Pause, skip or cancel any time from the manage link.